CALL US: 01702 295540

SERVICING

Top quality services provided every 6-8 weeks to ensure your machine remains hygeinic and runs at it’s best capability

If something were to go wrong? Engineers will be with you within 24hrs and no longer than 48hrs to ensure you don’t lose profits.

You can order your food products via telephone and it will be delivered to you free of charge within 3 working days or you have the option to have it sent next day for a small charge.

Friendly team of people available to help all year round! Friendly admin available for any account enquiries.

  • Comprehensive advice
    Comprehensive advice – personally – directly on site or by phone, just as you wish. The individual consideration of your wishes is almost always possible. Request advice
  • Delivery & connection
    We deliver the all machinery to the desired location and offer you assistance during installation and connection, of course. Any questions on connection?
  • Training & instruction
    Our qualified sales staff and consultants will be pleased to offer training and instruction in the operation of machinery to you and your sales staff. We will teach you hints and tips, even regarding sales promotions.
  • Operating manual
    The operating manual provides answers to each of your questions. It is easily accessible and understood.
  • Refresher courses
    If required we can come to you to give your staff refresher courses.
    Refresher courses request
  • Service hotline for your questions
    Our service hotline will be pleased to answer your questions and will immediately eliminate smaller malfunctions
  • On-site customer service
    If there should be a problem that cannot be solved by phone, we guarantee that our field technicians will be on site in the shortest time. Thanks to the temperature log book that provides a HACCP-based documentation of all preservation and pasteurization processes, bigger problems are usually rare. For some machine types there is even the possibility of having a fault diagnosis drawn up relatively easily by means of the touch screen.

You can contact our service line for urgent assistance Monday-Sunday 24hrs by phone on: (+44) 01702 297090

For general service enquiries and orders telephone (+44) 01702 297090 Monday – Friday 9am-5pm

For sales enquiries call (+44) 01702 295540 Monday-Friday 9am- 5pm

or email laura.jackson@luna-ice-cream.co.uk